Can I see the actual tote before I pay?
Yes. Once we've agreed on a grade and quantity, we pull the pallet, photograph it (multiple angles, cage tags visible), and email the set before we charge or ship. If the photos aren't what you expected, you can walk away — no restocking fee.
What was in these totes before?
We disclose every prior content we know — and we don't buy from sellers who can't tell us. Food-grade reconditioned units carry only prior food, beverage, or food-adjacent contents; we keep the chain documented. Industrial units come with the prior-contents declaration we received from the seller, written out by name where we have it.
Do you sell stainless IBCs?
Occasionally — a handful at any given time, usually 304 or 316 series. Stainless trades at a premium and moves on a different cycle than composite. Email us; if we have one on the yard that fits, we'll quote it.
Can I pick up at the yard instead of shipping?
Absolutely. Yard pickup in Columbia, MO is Monday–Friday by appointment. Bring a strapped flatbed or van, a forklift if you're loading more than 8 totes, and your own straps. We'll help, but you sign for the load when it leaves.
What's the return policy?
If you note an issue on the BOL at delivery or within 48 hours, we replace, refund, or credit — your call, no restocking fee. After 48 hours, defects covered by the 90-day failure-in-service policy still apply. Buyer's remorse after 48 hours is a return-freight conversation.
Do you do international?
Rarely, and only as a buyer-arranged-freight situation. We'll deliver to a US-based forwarder of your choosing; export paperwork is your scope.
Can I get a quote without giving you my whole company history?
Yes. For a first quote we need: quantity, grade or use case, delivery zip, and a contact email. We don't require a company name, tax forms, or anything else until we're writing an invoice.
What if I need totes faster than your lead time?
Tell us the deadline. Sometimes we can swap a unit from a later order, sometimes we can pull from a partner's inventory and freight in, sometimes we can't. We'll tell you straight either way.