Send the form.
We'll write back.
Same form you've seen on every page. We do not have a phone — every quote, every pickup, every question gets answered by email, usually same business day.
Where to find us.
IBC Second Life1406 Vandiver Dr
Columbia, MO 65202
United States
Walk-ins welcome during business hours. Heads-up email helps us have your order pulled when you arrive.
One inbox, three people.
Goes to a shared inbox watched by three people. Whoever picks it up will respond — and the thread stays in one place so you don't end up explaining yourself twice.
When we're here.
- Mon
- 8:00 AM – 5:00 PM
- Tue
- 8:00 AM – 5:00 PM
- Wed
- 8:00 AM – 5:00 PM
- Thu
- 8:00 AM – 5:00 PM
- Fri
- 8:00 AM – 4:00 PM
- Sat
- By appointment
- Sun
- Closed
Central Time. We respond to email outside hours when we can — formally within one business day.
It's not a quirk. It's a choice.
Three field operators, one shared inbox, zero callback queue. Email gives you a paper trail; phones give us interruptions. Everyone wins — except whoever wanted to leave us a sales voicemail.
What to look for when you turn onto Vandiver.
We're on the north side of Vandiver Drive, about a mile and a half east of the Range Line / US-63 interchange. Coming off I-70 use Exit 128A (Route B / Rangeline) north, then right onto Vandiver. Coming from the north on US-63, take the Vandiver exit and head east.
The gravel pad with the green gate is us. There's a small painted-plywood sign at the gate — intentionally low-key, but you'll see the racks of totes from the service road. If you can see two tall pines and a converted tractor shed, you've gone a quarter mile too far.
Park anywhere on the gravel pad inside the gate — we don't mark spots. The wash bay is the white-roofed structure on the left; the office and pickup area is the doublewide on the right. Whoever's on intake will wave you over.
One yard, one ZIP code, everything goes from here.
~2.4 acres of gravel.
Capacity for roughly 1,800 totes in standard rack configuration. Two truck dispatch lanes. One wash bay, one fabrication shop, one office.
One bay, two stations.
160–180°F hot-water reconditioning with food-grade detergent. Throughput ~40 totes/day on a normal week, double that when we run a second shift.
Two trucks of our own.
A 26' box truck for regional runs (within ~250 miles) and a 53' van for longer hauls. Anything beyond goes by contracted FTL or LTL.
Anti-promises, in writing.
We don't quote on spec for resellers.
If you're a broker looking for a list price to mark up, this isn't the place. We sell to end users. Brokers welcome only when the end customer is in the loop.
We will not advise on disposal of hazardous prior contents.
We can tell you whether we'll take a tote (probably not, if it's on the EPA P/U list). We are not your hazardous-waste consultant. Hire one if you're unsure.
We sell totes. We don't lease them.
Returnable-tote programs are a different business. We've been asked. The answer is still no.
Not even for "just a quick question."
The phone-less thing is structural, not a phase. Every commitment is in writing because writing is searchable and accountable. If you need to hear a voice, the answer is to write a more detailed email.
We can't materialize totes on your dock today.
Fastest realistic turnaround is ~3 business days for in-state delivery, 5–10 for regional. We don't do panic-orders well; nobody does.
We don't come to you for repair.
If you need maintenance on a fleet, we pick up, fix in the yard, and return. We are not a mobile mechanic operation; the wash bay is the wash bay.
How to write the email that gets the fastest reply.
We'll answer any reasonable email within a business day. But there's a version of the email that lets us reply with a quote in 20 minutes instead of with two follow-up questions and a three-day round-trip. Include these and you'll bypass the back-and-forth:
- Quantity. Number of totes. If you don't know, give a range (e.g. "6–12").
- Grade. Reconditioned, rinsed, as-is, food-grade. If unsure, describe the use and we'll recommend.
- Size. 275 or 330 gallon. Or "whichever fits 53' vertical clearance," etc.
- Delivery ZIP. So we can land the freight number on the first reply.
- Dock or no dock. Whether you have a loading dock, need lift-gate, or will pick up.
- Timing. "Anytime next two weeks" or "by July 18." Helps us slot routing.
- Use case. What you're putting in them. Optional but useful — sometimes we suggest a different grade.
- Anything weird. Tight turn-around, unusual fittings, billing through a third party. Surfacing it early saves everyone time.
Yes, you can visit. Here's what to expect.
We don't do formal tours, but if you want to walk the yard and see what a wash bay actually looks like, you're welcome during business hours. Heads-up email helps — not because we'll turn you away otherwise, but because if the entire crew is out on a route pickup, the front gate will be locked. We try to keep at least one person at the yard at all times; sometimes we miss.
Wear closed-toe shoes. The gravel is real gravel; the wash bay floor gets wet. We have a small visitor table in the office with the kettle on; if you bring your own mug we'll fill it. Dogs are fine if they're leashed and good around forklifts. Photos are fine; we just ask you not to photograph other customers' orders sitting on pallets in the dispatch lane.
School groups, university classes, journalists: yes — with a few days notice. We've hosted a Mizzou engineering class twice and a homeschool co-op every spring. Email the form with the rough size of the group and a target date.
Six things people ask before sending the form.
What are your business hours, exactly?
Can I just walk in?
What if I have an after-hours emergency?
How fast do you actually reply to email?
How do I reach you from outside the US?
What payment methods do you accept?
Can I get a quote without committing?
For journalists, researchers, students.
We've been quoted in two trade magazines and one university case study. We're happy to talk to journalists working on stories about industrial packaging reuse, the HDPE recycling chain, or small-yard circular-economy operations. We respond to media inquiries with the same one-business-day SLA as everything else.
For research interviews, we ask for the topic and the publication / institution in advance, and we ask to see quotes attributed to us before publication. We will not provide proprietary numbers (route economics, customer concentration) but we're generous with operational and methodology numbers. Email the form with "media" in the subject.
